PRIVACY POLICY
Last Updated: 3rd June 2026
1. Introduction
Rebecca Lockwood Consultancy Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, protect and process your personal information when you visit our websites, purchase our products or services, attend our events, join our memberships, participate in our training programmes, certifications, coaching or retreats, or otherwise engage with us.
This policy applies to all services provided by Rebecca Lockwood Consultancy Ltd, including but not limited to:
- Yes I Can Method
- Rebecca Lockwood
- Training and Certification Programmes
- Membership Communities
- Events and Retreats
- Coaching and Mentoring Services
- Digital Products
- Physical Products
This policy applies to the following websites:
2. Data Controller
The Data Controller responsible for your personal information is:
Rebecca Lockwood Consultancy Ltd
Company Number: 11909731
Unit 14B-D Britannia Mills
Britannia Road
Slaithwaite
Huddersfield
HD7 5HE
Email: hello@yesicanmethod.com
3. Information We Collect
We may collect and process the following personal information.
Personal Information
- Full name
- Email address
- Telephone number
- Postal address
- Date of birth
- Business information
- Social media profile information where relevant
- Payment information processed through third-party providers
Customer and Student Information
- Course registrations
- Programme enrolments
- Certification records
- Assessment submissions
- Attendance records
- Course completion records
- Membership information
- Event registrations
- Coaching records
- Feedback and survey responses
Special Category Information
As part of our coaching, training, certification and personal development programmes, participants may voluntarily disclose information relating to:
- Physical health
- Mental health
- Emotional wellbeing
- Trauma
- Personal development experiences
- Personal circumstances
- Professional challenges
In some programmes, exercises, assessments or coaching activities, discussion of such information may naturally arise or be specifically invited as part of the learning process.
Where Special Category Data is processed, we do so only where a lawful basis and appropriate condition under UK GDPR applies.
Participants should only disclose information they are comfortable sharing within the context of the programme.
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Cookie data
- Analytics data
- Advertising and tracking data
Recordings
Training sessions, certification sessions, webinars, workshops, group coaching sessions and other educational activities may be recorded.
Where recordings are made, your image, voice, comments and participation may be included.
4. How We Collect Information
We collect information when you:
- Visit our websites
- Purchase products or services
- Register for events or training
- Join memberships
- Subscribe to newsletters
- Complete forms
- Participate in coaching sessions
- Attend training programmes
- Engage with us on social media
- Contact us via email, telephone, messaging platforms or social media
- Participate in surveys, assessments or feedback activities
5. How We Use Your Information
We use personal information to:
- Deliver products and services
- Administer training programmes
- Deliver coaching and mentoring
- Process payments
- Manage memberships
- Issue certifications
- Provide customer support
- Respond to enquiries
- Improve our products and services
- Maintain records
- Meet legal and regulatory obligations
- Protect our business interests
6. Marketing Communications
With your consent, we may contact you by:
- SMS/Text Message
- Telephone
- Facebook Messenger
- Instagram Direct Message
- LinkedIn Messaging
- Other social media messaging platforms
Communications may include:
- Newsletters
- Promotional offers
- Training opportunities
- Event invitations
- Webinar invitations
- Membership updates
- Programme announcements
- Educational content
You may unsubscribe or withdraw your consent at any time.
Please note that transactional communications relating to active purchases, memberships, certifications, bookings or customer support may still be sent where necessary to fulfil our contractual obligations.
7. Lawful Basis for Processing
Under UK GDPR, we rely upon one or more of the following lawful bases:
Contract
Where processing is necessary to fulfil our agreement with you.
Consent
Where you have consented to receive marketing communications or participate in specific activities.
Legitimate Interests
Where processing is necessary for the operation and improvement of our business and services.
Legal Obligation
Where we are required to comply with legal, accounting or regulatory obligations.
8. Payment Processing
Payments may be processed securely through trusted third-party payment providers, including:
- Stripe
- PayPal
We do not store complete payment card details on our own systems.
Payment providers process information according to their own privacy policies and security standards.
9. Third-Party Service Providers
We may use trusted third-party service providers to help us operate our business and deliver services.
These may include:
- Mailchimp
- Zoom
- Google Workspace
- Stripe
- PayPal
- Meta (Facebook and Instagram)
- YouTube
- TikTok
- Skool
- WordPress
We only share information where reasonably necessary and take steps to ensure appropriate safeguards are in place.
10. Advertising, Analytics and Tracking Technologies
We use technologies including:
- Google Analytics
- Google Ads
- Meta Pixel (Facebook and Instagram)
- WordPress plugins and tracking technologies
- Other website analytics and advertising tools
These technologies help us:
- Understand website usage
- Improve website functionality
- Improve customer experience
- Measure marketing effectiveness
- Deliver relevant advertising
We may use customer information, including email addresses, to create Custom Audiences and Lookalike Audiences on advertising platforms such as Facebook and Instagram.
This allows us to show relevant advertising to existing customers and people with similar interests.
11. Cookies
Our websites use cookies and similar technologies.
Cookies may be used to:
- Operate website functionality
- Remember user preferences
- Measure website performance
- Analyse visitor behaviour
- Deliver personalised advertising
You may manage cookies through your browser settings and cookie consent preferences.
Disabling certain cookies may affect website functionality.
12. International Transfers
Some service providers may process personal information outside the United Kingdom.
Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are implemented in accordance with UK GDPR requirements.
13. Data Retention
We retain personal information only for as long as reasonably necessary.
Typical retention periods include:
Marketing Contacts
Until you unsubscribe or after twelve months of inactivity.
Customer Records
Up to seven years for accounting, taxation and legal purposes.
Training and Certification Records
Retained indefinitely to allow verification of certifications and training history.
Session Recordings
Retained for as long as they remain part of active educational resources, memberships, programmes or training libraries.
Retention periods may be extended where required by law or legitimate business interests.
14. Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact:
hello@yesicanmethod.com
15. Data Security
We take reasonable technical and organisational measures to protect personal information from:
- Unauthorised access
- Misuse
- Loss
- Disclosure
- Alteration
- Destruction
However, no method of transmission or storage can be guaranteed to be completely secure.
16. Children’s Privacy
Our services are intended for individuals aged 18 years and over.
We do not knowingly collect personal information from children for Yes I Can Method programmes without appropriate legal basis and consent.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on our websites and will take effect immediately upon publication unless otherwise stated.
18. Contact Us
If you have any questions regarding this Privacy Policy or how we process personal information, please contact:
Rebecca Lockwood Consultancy Ltd
Email: hello@yesicanmethod.com
Unit 14B-D Britannia Mills
Britannia Road
Slaithwaite
Huddersfield
HD7 5HE
19. Complaints
If you are unhappy with how we have handled your personal information, please contact us in the first instance so that we can attempt to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
Telephone: 0303 123 1113